We at ZulieSwim value your satisfaction and strive to provide the best possible shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

Swimwear is an intimate and for hygiene purposes we do not accept returns, exhanges, or refunds once the item has been in your possession. We recommend reading all sizing information. 

 

 

Non-Returnable Items 

a) Gift cards

b) Sale items or promotional/discounted items

c) Personalized or custom-made items

d) Items that have been used, damaged, or altered after delivery

 e) Swimwear 

 

Return Process

To initiate a return, please follow these steps:

a) Contact our customer support team at zulieswim@gmail.com  with your order number and details about the item(s) you wish to return.

b) Once your return request is approved, you will receive a Return Authorization (RA) number and return shipping instructions.

c) Securely pack the item(s) in the original packaging and include the RA number, receipt, or proof of purchase.

d) Ship the package using a trackable shipping service to the address provided in the return instructions.

Please note that you are responsible for the return shipping costs. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 

Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven't received a refund yet, please follow these steps:

a) Check your bank account or credit card statement again.

b) Contact your bank or credit card company, as it may take some time before your refund is officially posted.

c) If you have completed these steps and still have not received your refund, please contact our customer support team at zulieswim@gmail.com

Exchanges

We only replace items if they are defective or damaged.

If you have any questions regarding our Return & Refund Policy, please feel free to contact our customer support team at zulieswim@gmail.com

 

Thank you for shopping with ZulieSwim